What is a special item and how long does it take to arrive?

A special item refers to unique products that may not be part of our regular inventory. Delivery times can vary, but typically, special items take 3-4 weeks to arrive, depending on availability.

If I am looking for a product that is not on your website, are you able to source it?

We strive to meet our customers' needs. If you're looking for a product that isn’t listed on our website, please contact us at (email ID), and we’ll do our best to source it for you.

Do you offer discounts on bulk orders?

Yes, we offer discounts on bulk orders! Contact our customer service team at sales@espressounderground.co.uk for more information on pricing and minimum order quantities.

Do you offer coffee machine repair services or can you suggest a trusted technician?

We do not provide repair services, and we are unable to recommend any technicians at this time.

What is the address to return my parcel?

You can return your parcel to the following address: Moss Bridge House, Moss Bridge Rd, Rochdale OL16 5EA, United Kingdom Please include your order number and any relevant details to ensure smooth processing of your return.

Do you charge VAT on international shipping?

We do not charge VAT on international orders. However, you may be responsible for any import duties or taxes required by your country. We recommend checking your local regulations for more information.

What payment methods do you accept?

We accept a range of payment methods including credit/debit cards and PayPal.

How can I contact customer support?

You can reach our customer support team by using the contact form on our website, emailing us at sales@espressounderground.co.uk, or calling us during business hours.

How can I track my order?

Once your order has been dispatched, we will provide you with tracking information. You can use this to monitor the progress of your shipment.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service team for assistance with returns.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How to check if my order is shipped?

Click the "My Account / Order Status" link at the top right side of the site to check your orders status.

How do I change quantities or cancel an item in my order?

To change the quantities or cancel an item in your order, log in to your account and navigate to the "My Account / Order Status" section at the top right corner of our website. Select the "Change Quantities / Cancel Orders" to modify your order. Please note that once an order has begun processing or has been shipped, it can no longer be edited.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right side of the site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

How to create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.

2) Enter your email address.

3) Select "I am a new customer".

Then follow the instructions to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How to calculate shipment charges?

Shipping is automatically calculated prior to submiting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Where a shipping cost is not provided due to the size of the product we will forward the cost.

I forgot my password. What to do now?

Click the "My Account / Order Status" link at the top right side of the site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

What is your return and refund policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right side of the site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

What are the payment options?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.