At Espresso Underground, safeguarding your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when interacting with our website.

1. Information We Collect

We collect various types of information from users who engage with our website, including:

  • Information provided when you register, place an order, enter a contest, respond to surveys, or participate in other site features.
  • Personal details such as your name, email address, mailing address, phone number, and order details. Note: We do not store or retain credit card or financial information.
  • Information relating to gift recipients, which is used solely for processing gift orders and is not used for marketing purposes.
  • Non-personally identifiable information through the use of cookies, which helps enhance your experience on our website.
  • Please refer to the section titled "Do We Use Cookies?" for more details.

You are also welcome to explore our website anonymously.

2. Use of Information

The information we collect is used for various purposes, including:

  • Personalising your experience and delivering relevant content and product offerings.
  • Responding to customer service inquiries in a timely and efficient manner.
  • Processing transactions securely and efficiently. Note: We do not store credit card details.
  • Administering contests, promotions, surveys, or other site features.
  • Sending promotional emails if you have opted in. You may choose to unsubscribe at any time by following the instructions detailed under "How Can You Opt-Out or Modify Information?"

3. Protection of Information

We employ industry-standard security measures to protect your personal data. Your information is stored within secure networks and accessible only to personnel with specific access rights who are bound by confidentiality obligations. Additionally, all sensitive and credit information transmitted during transactions is encrypted using Secure Socket Layer (SSL) technology and stored in encrypted databases.

4. Do We Use Cookies?

Yes, we utilise cookies to enhance your shopping experience. Cookies are small files transferred to your computer’s hard drive via your web browser (if permitted), which enables us to recognise your preferences, store items in your shopping cart, and analyse site interactions. You can modify your browser settings to warn you each time a cookie is being sent or to disable cookies entirely. However, please note that disabling cookies may limit your access to certain features on our website.

5. Disclosure of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing you prior notice, except in the following cases:

  • Third-party service providers who assist us in operating our website, conducting business, or servicing your needs, provided that they maintain confidentiality of the information.
  • Situations where disclosure is necessary to comply with legal requirements or protect the rights, property, or safety of Espresso Underground, our users, or others.

Non-personally identifiable visitor data may be shared with third parties for advertising, marketing, or other purposes.

6. Opting-Out or Modifying Information

To modify your email subscriptions, adjust your preferences within the "My Account" section of our website. If you wish to remove all your account details, you may do so by logging into your account and deleting your information. Please note that transactional records may be retained for service and legal purposes.

7. Third-Party Links

Occasionally, we may offer third-party links on our website to provide added value. These third-party sites operate independently and have their own privacy policies. Espresso Underground assumes no responsibility for the content or activities of linked sites, although we welcome feedback on any concerns.

8. Changes to Our Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will apply to information collected after the date of the change. This policy was last updated on August 2023.

9. Contact Us

For any questions, comments, or concerns regarding our privacy practices, please do not hesitate to contact us via our customer service channels.

10. Online Policy

This Privacy Policy applies solely to information collected online through our website and not to information collected offline.

11. Your consent

By using our site, you consent to our privacy policy.