UK Delivery

Shipping Cost

  • Standard UK delivery is charged at £6.49 per order.
  • For items that are non-standard in size or weight, a bespoke shipping price may apply — we’ll contact you before dispatch to confirm any additional charge.

Delivery Times

  • Standard delivery typically takes 5–7 business days.
  • Orders with next working day delivery selected at checkout will be prioritised once all items (including back-ordered or special-order parts) are available.
  • Deliveries to the Highlands and Islands may take up to two additional days.

Next Day Delivery

Next day delivery is currently unavailable.

International Orders

Shipping Cost

  • A flat rate of £30 applies to all international orders.
  • For items that are non-standard in size or weight, a bespoke shipping cost may apply — we’ll contact you before dispatch to confirm any additional charge.

Customs & Duties

  • Espresso Underground is not responsible for refunding shipping fees if a parcel is rejected by customs or if the customer fails to pay customs duties or import fees.
  • Customs regulations vary by destination country. Please check local import rules before placing your order.

Returned Parcels

If a parcel is returned due to customs rejection and you wish to have it reshipped, additional postage charges will apply.

Delivery Times

International deliveries may take longer than standard UK shipping estimates.

Special-Order Parts

Special-order parts are sourced directly from our manufacturing unit once your order is confirmed.

  • Typical dispatch time is 3–5 weeks, but this may vary depending on the manufacturer.
  • Some items may take longer; we recommend contacting us for estimated lead times before placing your order.

Service Kits

Service kits, particularly for slower-moving items, are built to order.
Dispatch may be delayed if components are not in stock at the time of ordering.

Further Information

For further assistance, please contact our Customer Service Team here: https://espressounderground.co.uk/contact-us/